G2A is a popular online marketplace where gamers can purchase keys for a variety of games. However, there may be instances where you need to request a refund. Here’s a step-by-step guide on how to do so.
First, it’s important to note that G2A has a strict refund policy. You can only request a refund if the key is invalid or duplicate, and you have not yet activated it. If you’ve already used the key, G2A will not be able to process a refund.
To initiate a refund, log into your G2A account and go to the “”Your Keys”” tab. Find the order you want to refund and click on “”Contact Seller””. You’ll be redirected to G2A’s Conversation Module.
In the Conversation Module, select the problem you’re facing from the drop-down menu. If your key is invalid or duplicate, select the appropriate option. You’ll then be asked to provide evidence to support your claim. This could be a screenshot showing the error message you received when trying to activate the key.
Once you’ve submitted your claim, it will be reviewed by the seller. If your claim is approved, the refund will be processed back to the original payment method you used. The refund process can take up to 14 business days.
Remember, G2A’s refund policy is strict, so it’s crucial to provide accurate and sufficient evidence to support your claim. If your claim is denied, you can contact G2A’s customer support for further assistance.